How do I request a refund?

Refunds at Fetch are straightforward. Here's everything you need to know.

When you're eligible for a refund

• Your order didn't arrive
• Items were missing or incorrect
• Your order was significantly delayed and you cancelled
• You were charged incorrectly

How to request one

1. Open the Fetch app and go to My Orders
2. Select the order in question
3. Tap Report a problem and describe the issue
4. Submit — our team reviews all refund requests within 1 hour

Refund timelines

Method	Timeframe
Fetch credits	Instant
Credit/debit card	3–5 working days
PayPal	2–3 working days

Please note: Refunds for change-of-mind cancellations after a rider has been assigned may be partial. See our cancellation policy for details.